Refund and Returns Policy

Effective Date: 22/02/2026

At OOस्त्री (Oostree), customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help.

Please read our return and refund policy carefully.

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1. Return Eligibility

You may request a return if:

• The item is damaged or defective upon delivery
• You received the wrong product
• The product is significantly different from the description

To be eligible for a return:

• The item must be unused and in original condition
• The item must be in its original packaging
• The return request must be made within 7 days of delivery

We reserve the right to reject returns that do not meet these conditions.

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2. Non-Returnable Items

The following items cannot be returned:

• Used products
• Products damaged due to misuse
• Items without original packaging
• Clearance or final sale items (if applicable)

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3. Return Process

To initiate a return:

1. Email us at oostree.com@gmail.com
2. Include your order number
3. Attach clear photos of the product (if damaged or incorrect)
4. Provide a brief description of the issue

Our support team will review your request within 2–3 business days and provide further instructions.

Do not send the product back without approval.

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4. Refund Policy

Once we receive and inspect the returned item:

• If approved, your refund will be processed within 5–7 business days
• The refund will be issued to your original payment method

Please note:

• Shipping charges are non-refundable (unless the return is due to our error)
• Refund processing time may vary depending on your bank or payment provider

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5. Replacement Policy

In case of damaged, defective, or incorrect products, we may offer:

• A replacement (subject to availability), or
• A full refund

Replacement requests are processed after verification.

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6. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again
2. Contact your bank or payment provider
3. Wait for processing time

If the issue still persists, contact us at:

📧 oostree.com@gmail.com

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7. Cancellation Policy

Orders can only be canceled before they are shipped.

Once an order has been shipped, it cannot be canceled.

To request cancellation, email us immediately at:

📧 oostree.com@gmail.com

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8. Changes to This Policy

OOस्त्री reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on this page.